RETURN AND REFUND POLICY
Last Updated: 01-01-2026
Thank you for shopping at PILI. We appreciate your business and are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. RETURNS:
1.1 ELIGIBILITY: You may request a return for eligible items within 30 days from the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
1.2 NON-RETURNABLE ITEMS: Some items are non-returnable due to health and safety regulations. These include but are not limited to opened or used products. Gift cards, downloadable software products, and subscription-based services are non-refundable.
2. REFUNDS: Once we receive your return, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds may take several business days to be processed, depending on your payment provider's policies.
3. SHIPPING COSTS: Shipping costs for returned items are non-refundable. You are responsible for the return shipping costs.
4. CONTACT US: If you have any questions or concerns regarding the return process, please contact our Customer Support team at SUPPORT@PILICOMPANY.COM
5. EXCHANGES: We do not offer exchanges for products. If you wish to replace an item, you will need to return the original item and place a new order.
6. DAMAGED OR DEFECTIVE ITEMS: If you receive a damaged or defective product, please contact us immediately for assistance. We will work with you to resolve the issue.
7. CHANGES TO THIS POLICY: We reserve the right to modify this Return Policy at any time. Please check this page periodically for updates.